T-Mobile Post update…

June 19, 2007 at 7:58 pm 1 comment

Tons of attention on this post…more than I can read.  No common themes about who would be great to switch to, but lots of related stories.  Several of you are even convinced this was all my fault somehow.  Ok, that’s the point of public debate, you get to have your opinion.  I’ve always been more of the “get more bees with honey type” in every engagement, but this got beyond that – though for the record, while I thought many loud thoughts in the call, I never raised my voice in the call…we came to the end at an impasse and I said goodbye.  As many commented here, the agents are doing what they are trained to do, they are not the issue.

At any rate, the issue is not that a support issue went bad…every company will have those events – the test is how they respond in that moment.  I don’t mean to a random blog post like mine, but what is the agent on the phone able to do to make the situation right. 

sean

Advertisements

Entry filed under: Uncategorized.

Ironic…the mail just came…In it, my T-mobile bill Learn about how the MVP Program really works…

1 Comment Add your own

  • 1. Susan  |  June 21, 2007 at 11:47 am

    Might not help much, but we switched to Verizon and haven’t had one iota of a problem. Well, on the cell phone front anyway. Home service has been a nightmare, but I can’t say enough about how pleasant our cell service is. I never have less than two bars, even way out in rural areas.

    Reply

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

Trackback this post  |  Subscribe to the comments via RSS Feed


Feedburner feed

Subscribe to my feed

click here Subscribe with Bloglines

Favorite

Add to Technorati Favorites

Filter Blog by Date

June 2007
M T W T F S S
« May   Jul »
 123
45678910
11121314151617
18192021222324
252627282930  

Flickr Photos

197

196

195

More Photos

Who am I?

Quick Blog Stats

  • 48,114 Page Views

%d bloggers like this: